Refund Policy
Updated October 1, 2026
Unused-credit refunds
For purchases made when checkout becomes available, you may request a refund within 14 days of purchase for unused purchased credits. A partial refund is calculated from the unused credits divided by the original purchased credit quantity, multiplied by the price paid for that pack. Credits used for completed generations are deducted from the refundable amount. Promotional credits have no cash value. No paid purchases are currently available.
Failed generation
A rejected or unavailable safety check does not consume credits. Failed image uploads return deducted credits. A confirmed rejected task submission returns deducted credits. If a submission status is uncertain, we reconcile it with the provider before restoring credits. When the video provider confirms a failed task, the generation credits are returned. A pending task is not automatically treated as failed.
Payment issues
Duplicate payments, incorrect charges and non-delivery of purchased credits should be reported with the order reference by emailing [email protected]. Payment refunds and credit adjustments will be reconciled before closing the case.
Legal rights
Nothing in this policy limits applicable statutory consumer rights. Contact support with your order reference to request a refund. Payment refunds and unused-credit adjustments are reconciled to avoid double reimbursement. Refunds are returned through the payment provider to the original payment method. Processing times depend on the provider and your bank.